Booking Terms

• We require full payment for all courses at the time of booking to secure the booking.
• Bookings are not confirmed until payment is received

Cancellation notice:

• 4 weeks (28 days or more) full refund to client.
• 28 days or less before start date – 50% of total amount due
• 5 days or less before start date – 100% of total amount due
• These terms are non-negotiable.
• Cancellations must be made in writing to: info@optimalfirstaid.co.uk

Please read our Terms & Conditions for full details, including our cancellation and refund policy.

Attendance & Practical Requirements

• All learners must be fully available, not on duty, and free from interruptions during the entire course. Partial attendance will result in failure to qualify.
• Learners must be physically capable of completing practical tasks, including performing CPR on the floor for 2 minutes.
• Suitable clothing is required as courses involve practical scenarios, such as simulated blood and recovery positions.
• Any health conditions or disabilities must be disclosed at the time of booking.
• Active participation is mandatory for practical assessments
• Learners must be fit to be certified as first aiders. If a learner’s health, behaviour, or ability compromises safety or the learning environment, or if they cannot meet these requirements, they may be asked to leave the course without refund or compensation.

Training Venue Requirements (at clients venue)

• The training room must be well-lit and well-ventilated.
• The venue must be used solely for the training activity, without interruptions from other staff or activities.
• For First Aid training, venues must have sufficient space to comfortably accommodate seated learners, with additional clear space for practical activities.
• The recommended minimum room size is 25ft x 18ft, suitable for up to 12 learners.
• Any furniture, such as conference tables, must be arranged or moved to ensure adequate floor space for practical exercises.
• Clients are responsible for ensuring that the venue meets all relevant Health and Safety Executive (HSE) requirements. Venue details, including room size, will be requested before booking confirmation.
• Our instructors will conduct a venue-specific risk assessment prior to the start of training.
• Delegates will be informed of any identified hazards and the appropriate measures to mitigate them.
• Optimal First Aid are not responsible for securing, setting up, or cleaning the training venue.
• Lunch and refreshments are not provided unless agreed in advance.

The venue outside – if applicable

The days training will require outdoor elements and there should be a suitable area away from distractions to enhance learning. This should simulate areas of work on which those could be familiar with.

If the venue is not possible, we can book suitable venues, please note that will include extra cost. 

Training Venue Readiness

The training venue must be fully prepared and ready at the agreed start time of the course. If the venue is not ready, Optimal First Aid reserves the right to cancel the course. In such cases, no refund will be provided.

Trainer Access & Timings

• The trainer will arrive 45 minutes before the scheduled course start time to set up equipment and prepare the training environment.
• Access to the training venue must be provided promptly to allow adequate setup time.
• The training room should be ready and available at least 45 minutes prior to the course start to avoid delays or cancellations.
• The venue must provide suitable parking close to the training location for the trainer’s vehicle.
• Any delays in venue access or lack of suitable parking may result in reduced training time or, in extreme cases, course cancellation without refund.
• At the end of the course, the trainer will require reasonable time to pack up equipment and conduct any necessary debriefs with delegates or clients.